1.Agreement
These Terms of Service ("Terms") apply to your use of the ZaitMate website at zaitmate.com, the apps and automations ZaitMate builds and runs, and our text messaging programs. "ZaitMate", "we" and "us" means ZaitMate, a business based in Florida, USA. By using our website or services, you agree to these Terms and to our Privacy Policy. If a client has a separate written agreement with ZaitMate, that agreement controls where it differs from these Terms.
2.Our services
ZaitMate designs, builds, runs and improves custom AI automation systems for businesses, such as lead follow-up, quoting assistance, booking and reminders, review requests, call notes and other operational tools. The scope, timeline and price of each project are agreed in writing before work starts.
AI systems can make mistakes. Our systems are designed to assist your business, and you should review important outputs, such as quotes, prices and commitments to customers, before relying on them.
3.Client responsibilities
- Give us accurate information and the access we need to build and run your system.
- Keep your own account passwords secure and tell us promptly about any unauthorized access.
- Make sure you have the right to share the customer data you give us, and that your customers have given any consent the law requires, including consent to receive text messages and to have calls recorded.
- Use the systems we build in line with applicable laws, including consumer protection, privacy and telemarketing laws.
4.Fees
Fees are set out in each client's written proposal or agreement, typically a one-time build fee and a recurring monthly fee for running and improving the system. Fees are due as stated on the invoice. We may pause a service if an invoice is significantly overdue, after giving notice.
5.Ownership
- Your data is yours. The business data, customer records, documents and files your system creates or stores in your accounts belong to you.
- Our tools. ZaitMate keeps ownership of our general know-how, reusable code, templates and methods. Your written agreement explains what you receive when a project ends.
- Our website. The content and design of this website belong to ZaitMate and may not be copied without permission.
6.SMS / text messaging terms
These SMS terms apply to text messages sent by ZaitMate, and by systems ZaitMate runs on behalf of its client businesses.
- Program description: ZaitMate sends text messages to people who have agreed to receive them. Messages from ZaitMate may include replies to inquiries, call scheduling, appointment reminders and service updates. Messages sent on behalf of a client business may include replies to inquiries, quotes and follow-ups, appointment confirmations and reminders, job updates and review requests from that business.
- Consent: you will only receive texts if you have agreed to receive them, for example by giving your phone number and agreeing to receive texts when you contact us or a business we work for. Consent to receive texts is not a condition of buying any goods or services.
- Message frequency: message frequency varies depending on your interactions with us or with the business.
- Costs: message and data rates may apply.
- Opt out: reply STOP to any message to stop receiving texts. You will receive one confirmation message, and then no further texts unless you opt in again. You can also reply START to opt back in.
- Help: reply HELP to any message for help, or email hello@zaitmate.com.
- Carriers: mobile carriers are not liable for delayed or undelivered messages.
- Privacy: see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Reply STOP to opt out, HELP for help. Message frequency varies. Message and data rates may apply.
7.Acceptable use
You may not use our website or services to break the law, send spam or unsolicited messages, infringe anyone's rights, upload malicious code, or try to get unauthorized access to our systems or anyone else's.
8.Third-party services
Our systems connect to services run by other companies, such as Google, text message providers and AI providers. Your use of those services is also subject to their terms. We are not responsible for outages or changes made by those companies, but we will work with you to keep your system running when they happen.
9.Disclaimers
We build and run our systems with care, but except as stated in a written client agreement, our website and services are provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent allowed by law. We do not promise any specific business results.
10.Limitation of liability
To the fullest extent allowed by law, ZaitMate will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. ZaitMate's total liability for any claim relating to our services is limited to the amount you paid us for the services in the three months before the claim arose.
11.Ending service
Clients can end a monthly service as described in their written agreement. We may suspend or end service if these Terms are seriously broken. When service ends, your data stays in your own accounts, and we will help you with a reasonable handover.
12.Governing law
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Florida.
13.Changes
We may update these Terms from time to time. We will post the new version on this page with a new "Last updated" date. Continuing to use our website or services after an update means you accept the new Terms.
14.Contact
ZaitMate
Florida, USA
Email: hello@zaitmate.com